Company Formation Support
Providing the services of a company formations agency means we are working on time sensitive projects most of the time. Nearly all prospects who call us ask the question about how long does it take to form a company? Supporting our clients once they purchase from us and providing the very best Company Formation Support has become an obsession within our business. It is our aim to provide an exceptional client onboarding experience. Rapid response to emails is key in this area and we have created procedures around support that we know will give you piece of mind when you decide to do business with us. The tool we use for support 
communication and management is Desk from Teamwork .
This software allows us to manage all client requirements in one central location, and ensure that the issue is fulfilled to the clients expectations. Emails are treated as tickets within this platform and allow us to track client requirements in one area and deal with a specific requirement until it is completed or resolved. All of our staff stay productive as there is a lot of automation within the software, and it allows us to see the ticket history, and provide automated responses where necessary. We can also review reporting into first response times and replies, so we can exceed client expectations. As we work with clients around the world across multiple time lines, We also empower clients to solve their own issues with helpful help documents.
When anyone emails our Support department the entire team can see the new email ticket and assign it to the correct person. with so many eyes on the same email account it means that time sensitive tickets are processed without haste, and reports on tickets can be generated on an ongoing basis.